Support

Client support

Already working with Tawelta? You can reach our team directly.

Direct communication channels

Every client gets direct communication channels with the engineers who build and run their product: a shared chat channel, email and video calls. No call centres, ticket queues or chatbots stand between you and the people who can fix things.

• Your channels and dedicated contact are set up during onboarding.
• Urgent issues that affect your business are handled first.
• You can also reach us anytime at support@tawelta.ca. We reply within one business day.

Using one of our apps?

Email support@tawelta.ca with the app name and a short description of what's happening, and we'll help.